Yellowkey Rentals LLC
Cancellation Policy for Short Term Rental
Full Refund:
Guests will receive a full refund of their booking fees if they cancel the reservation at least 30 days prior to their scheduled arrival date.
Partial Refund:
If guests cancel their reservation fewer than 15 days but more than 10 days prior to the arrival date, they will receive a 50% refund of the total booking fees, excluding any service fees.
No Refund:
Cancellations made fewer than 10 days prior to the scheduled arrival date will not be eligible for a refund.
Service Fees:
Service fees charged by the website are non-refundable unless the cancellation is made within the conditions that warrant a full refund as outlined in point 1.
Early Departure:
If a guest decides to leave before their scheduled departure date, no refund will be provided for the remaining nights.
Extenuating Circumstances:
We understand that certain circumstances beyond a guest's control may arise, leading to cancellation. In the event of extenuating circumstances, guests are encouraged to contact the host or website's customer service directly for consideration of a possible refund or credit, regardless of the standard cancellation timelines.
Alterations:
If a guest wishes to alter their reservation dates (either push forward or pull back), it will be treated as a new booking. The cancellation policy will be based on the original booking date.
No Shows:
If a guest doesn’t show up for their booking without informing the host, no refund will be provided.
*Guests are encouraged to review this cancellation policy carefully prior to making a reservation and consider purchasing travel insurance to cover unforeseen circumstances that may result in a cancellation.*